Customer Care Administrator (Sandy Hook)

Employment Type

: Full-Time


: Customer Service/Call Center

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Mission/Purpose of the Job

To provide best in class support to US customers while adhering to Edwards commercial best practices & further the organizations sales objectives. The Customer Care Administrator will support Customer Care, Field Sales, Semiconductor and Service teams within the US geography to improve customer relations and lead to increased revenue.

Main Responsibilities

  • Promptly dispatches and maintain shared inboxes for e-mail, fax, and post mail inquiries to proper customer care account coordinator
  • Actively communicates activity to responsible Account Teams
  • Sort through, separate and manage daily invoice processing / distribution
  • Manage Web Portals in order to dispatch quotes, orders, inquiries to responsible customer care account coordinator and upload invoices once orders ship/invoice
  • Process New Customers Sales Tax status report and work with Data Management team to clear off daily report
  • Assist Customer Care Coordinators with entering Quotes and Orders when necessary
  • Prepares Open Order and Open Return reports, providing status updates to Account Teams
  • Completes Supplier Information Requests and routes to appropriate internal personnel for approval prior to submission to customer
  • Researches and resolves invoice discrepancies from customers.
  • Must be able to quickly assess a customers need and prioritize workload
  • Maintains a working knowledge of Edwards products and services
  • Creates and codes new customer set up both domestic & export
  • Fully participate in assigned training programs. Performs only those tasks for which proper training has been received.
  • Requirements:

  • High School Diploma or GED required.
  • Six (6) months of experience in a role with a focus on Customer Service Required.
  • Advanced skillset with Microsoft office preferred.
  • Good interpersonal and communication skills, both over the telephone and in writing to customers and colleagues.
  • Enthusiasm, diplomacy, accuracy and attention to detail.
  • Customer focused and driven by customer satisfaction with high level customer service.
  • Ability to work in a team environment yet be a self-starter and able to manage own tasks with minimum management.
  • Resourceful and able to take the initiative to resolve issues and share that initiative with others.
  • Effectively manage multiple tasks simultaneously in a high workload environment with proven
  • ability to deliver results.

  • Demonstrated ability to work effectively in a deadline driven environment
  • Must be authorized to work in the US
  • We add value wherever we do business

    The Atlas Copco Group serves customers through innovative compressors, vacuum solutions, generators, pumps, power tools and assembly systems. We are a global and diverse Group of many strong brands and around34 000 employees representing different cultures in more than 180 countries. We have a wide range of positions so whatever your interests or area of expertise, we offer interesting challenges and the opportunity to grow.

    Passionate people create exceptional things. We believe in challenging the status quo, always looking for a better way. Our leading edge technology enables us to innovate for a sustainable future. We believe that people make it happen and with us you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere.

    Associated topics: assist, client, desktop, information technology, information technology analyst, pc, support analyst, technical support, technical support specialist, technician ii

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